Personalization: Good or Evil Customer Experience?
Read more

It seems to me that the advance of civilization is nothing but an exercise in the limiting of privacy. Janov Pelorat in Asimov’s Foundation’s Edge When you go to your next door’s butcher shop, do you mind him remembering your favorite piece¬† and giving you a nice discount on it as one of his best customers? When you go to the hair dresser around...

Read more
The CRM is dead, long live the CEM!
Read more

“Undermining experience, embellishing experience, rearranging and enlarging experience into a species of mythology.” Roth, Philip Who said that CEM (Customer Experience Management) was just a marketing trick to rejuvenate all the dusty CRM marketing material by simply replacing an ‘R’ by an ‘E’? Nonsense! But really, what is the big difference? If we remember well, the big slogan of CRM was mainly to increase...

Read more
Leveraging a Context for Information Access
Read more

“We are getting into semantics again. If we use words, there is a very grave danger they will be misinterpreted.” Haldeman, Harold Robbins The semantic web is getting more and more attention, but although the W3C tries to set-up a well-defined standard, its deployment is so far as speculative as is the one of Web 3.0 in general.¬† On the other side, the search-engine...

Read more
User experience and Intelligent User Interfaces
Read more

looks cool! sharp! amazing! … useful? The importance of the user interface in AI has been highly considered for many years. This field is commonly called Intelligent User Interface (IUI): Intelligent User Interfaces are human-machine interfaces that aim to improve the efficiency, effectiveness, and naturalness of human-machine interaction by representing, reasoning, and acting on models of the user, domain, task, discourse, and media (e.g.,...

Read more
it’s just common sense!
Read more

Common sense is one of the most important but fuzzy concepts to consider in order to understand the challenges of Artificial Intelligence. An approach is to consider that common sense should be acquired through the processing of Machine Learning algorithms and therefore emerge naturally with the increase of the complexity of the learning scope. Another is to consider it should result from an adequate...

Read more
Context-free
Read more

What forests would look like if they were context-free… (click here to see source) In {en:formal language theory}, the concept of context-free is connected to the one of a formal language or grammar ({en:context-free grammar|CFG}), which, in the scope of AI, is mainly used in the field of Natural Language Processing ({en:Natural Language Processing|NLP}). I will discuss here how it can be considered as...

Read more
no AI here!
Read more

no AI here!

Jan 28, 2008 by

“Artificial intelligence is not a term generally used at IBM.” (Kathleen Keeshen, IBM spokesperson, 1982) Since the early days of software, the highest enthusiasms and deepest disillusions have followed the term of artificial intelligence when used by corporations, especially when included in, or close to, their product line. Of course, the continuous misuse of the term, the total divergence in its interpretations (especially from...

Read more
Me, myself and AI
Read more

The only thing we can state as a hard fact in the {en:artificial intelligence} field, is that its definition regularly changes with time. It is very likely that the one we give it today will fully differ in a short period of time (typically, we can say that its definition changes every decade). Could you imagine a domain like mathematics, or even one of...

Read more
Welcome to my blog
Read more

I am starting this blog for several reasons, the main one being to keep track of the important ideas, thoughts and hard facts that I encounter, especially in my professional life, and to share them. I don’t pretend the content of this blog to be of any significant value except for me and possibly people close to me or interested in my field. I...

Read more