Search versus Recommendations
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Persona profiling
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The future of online optimization
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New start
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New start

Jan 25, 2014 by

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Intelligence is in your users, not in your data
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Prediction series #1: Semantic Search by 2015
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VLOG – Auto-Tagging, the quest for Compounds!
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VLOG – Search & Tag Clouds
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Tag clouds – what is at stake?
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10 typical Search & Navigation Dead-Ends
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Case Study – Corbeil Electroménagers
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I have spoken (again) as Keynote Speaker at the Webcom event in Montréal the 22nd of October 2009. The main goal of this speech was to present a case study explaining how Corbeil Electroménagers has implemented a new CEM approach and technology on their E-Commerce web site (here are the slides I presented). Keynote introduction: We will present how Corbeil Electroménagers launched a new...

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Customer Intent Analytics
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Many e-commerce companies have thousands of statistical reports, down from the number of page views and up to the sales trends, but how can they know if the purchase intent of their customers is satisfied properly? And how can they learn to do it better? While the fundamental goal of most web analytics systems is to reports the KPIs ({en:Key Performance Indicator}) having the...

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Frustrations in the Search Experience
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On the web, regardless of the reason why we can’t find what we are looking for, our emotion is pretty much the same: we get frustrated, more and more rapidly over time. As a result, two potential reaction are usually adopted: I prefer not receiving these services anymore until there is something better out there I will use it for now, but I will...

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The tumultuous history of Dialog Systems
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Chinese version – 中文 The idea of a {en:Dialog System} is probably as old as the field of computer science itself.  It is hard to know if {en:Charles Babbage} already thought about it in the 1830s when he created his  {en:Analytical Engine} and then his {en:Difference Engine}; but it is clear that {en:Alan Turing} set the definition of the ultimate Dialog System when he...

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How AI will revolutionize the customer experience
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I spoke as Keynote Speaker at the Webcom event in Montréal the 13th of May 2009. The main goal of this speech was to explain why technologies driven by Artificial Intelligence are going to be the key success factor to provide a positive customer experience online. The main reason I advanced is that the complexity of the task of satisfying all the different of...

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A new approach for online engagement
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Most companies experience a large difference between what their web site is and what they believe it should be. This frustration is quite continuous and the positive feeling of making progress with a new version quickly vanishes after its launch. Web site suppliers understood this problematic quite well, but didn’t find the solution. Instead, they use it to their benefits, leveraging it on one...

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